Airtel Nigeria has launched the Airtel Open Network, a groundbreaking, data-transparent digital platform on the My Airtel App that gives subscribers unprecedented visibility into network coverage, signal strength, and service performance.

The platform, which was unveiled on October 30, 2026, in Lagos before an audience of key industry stakeholders led by Dr. Aminu Maida, the Executive Vice Chairman of the Nigerian Communications Commission (NCC), media partners, and corporate executives, makes Nigeria the first of Airtel Africa’s 14 operating markets to introduce this level of consumer-facing network accountability.

The Open Network feature, which is now live on the My Airtel Africa App to all Airtel subscribers, shows via visual icons the 4G and 5G sites, sites being upgraded, and coming sites within a 500-metre radius of a customer’s location. Through a simple button on the app, customers may also share feedback on network performance issues directly to AirtelAddressing the regulators and industry leaders during his keynote address, Chief Executive Officer of Airtel Nigeria, Dinesh Balsingh, said customers deserved clearer information about the network they depend on and the work being done to improve it.

Trust grows when customers can see what is happening and know that their concerns are being heard. With Open Network, we are giving customers greater visibility into our network and a more direct way to tell us where their experience falls short,” Balsingh said.

Balsingh emphasised that the initiative transforms complex network telemetry into accessible, actionable insights for Airtel and its customers.“The idea is straightforward; we want customers to have a clearer view of the network information available to them, so they can make more informed decisions about their connectivity.

This is about making network information easier to access and understand, not asking customers to interpret complex technical details on their own,” he said.In his remarks, Dr Maida highlighted the importance of accessible information and appreciated the effort by Airtel to strengthen consumer confidence.“The idea is straightforward; we want customers to have a clearer view of the network information available to them, so they can make more informed decisions about their connectivity.

This is about making network information easier to access and understand, not asking customers to interpret complex technical details on their own,” he said.In his remarks, Dr Maida highlighted the importance of accessible information and appreciated the effort by Airtel to strengthen consumer confidence.